After-Sale Service

2019-08-09

HENGGONG Technology attaches great importance to the aftersales for the users. We have a professional support team which has rich experience in technology, maintenance and application, able to solve user’s problems regarding to operation and maintenance to maximize the service efficiency of the products.

HENGGONG Technology has always adhered to the service concept of “Serve customers with heart and create values for customers”, which requires us to concentrate on customer’s needs and serve them with first-class attitude, speed and technology in the pursuit of higher customer’s expectations and better industrial standards.   

Service commitment

Our service engineer stands by for 24 hours, respond at any time within 24 hours after receiving customer’s needs and solve the problem within 48 hours. If the fault is not solved, the service engineer will not leave until accepted by the customer.

Service items

Operating training: use and commissioning of the equipment

Equipment installation: installation and commissioning

Troubleshooting: elimination of faults, use instruction and maintenance interpretation

Follow-up visit: follow-up visit after installation and repairing, follow-up visit after maintenance


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